FAQ

Frequently Asked Questions (FAQ):

1.When will I receive my order?

Total Delivery Time = Order Processing Time + Shipping Time (excluding customs delays, weekends, holidays, and any unforeseen circumstances)

Order Processing Time: 3 business days Standard Shipping Time: 7-15 business days Express Shipping Time: 6-8 business days.

Once your order is shipped, we will send you a confirmation email.

2.My product is defective, how can I request a replacement or refund?
Please report the issue with your product via email, and we will arrange for a replacement or refund.

3.Where can I find more information about the product?
Visit our website for more product information, including technical specifications, features, and customer reviews. If you need further assistance, please contact us via email.

4.How can I track my order?
You can track your order through our website or contact us via email to get the latest delivery status information.

5.How do I initiate a return?
Contact us via email for instructions on how to initiate a return. We will cover the return cost for defective products.

6.How can I change the delivery method?
You can contact our customer service team via email to change your delivery details before the order is shipped. If your order has already been shipped, you will need to request changes after receiving the product.

7.How can I make a payment for my order?
We currently support online payments, including PayPal, credit cards, and debit cards. Please select your preferred payment method.

8.I haven't received all the items in my order, what should I do?
If you haven't received all the items in your order, please contact us via email, and we will assist in resolving the issue.